Important Updates for All Customers of

Cambridge Global Payments

PRIVACY POLICY          LEGAL & REGULATORY          MARKET ANALYSES          RESOURCES          CONTACT US

     Posted: March 13, 2020


Further to the ongoing news around COVID-19, we anticipate you will have inquiries related to Cambridge’s business continuity plan. Cambridge is currently focused on preventative measures in order to help contain the spread of the virus. We are pro-actively monitoring the situation closely in North America and across the globe, and our team is actively preparing for any scenario that may occur in order to minimize any impact to our customers globally.


The following outlines key steps that Cambridge has taken and communicated to staff in all our global offices: 

  • Continuous awareness on personal hygiene and the COVID-19 virus to employees along with the encouragement to stay home if they are sick
  • Alcohol gel dispensers have been placed in strategic locations across Cambridge offices to help limit any possible spread
  • Business travel has been restricted and in the event that employees need to travel, they are required to inform HR of any travel plans and are to work from home for 2 weeks upon their return
  • Employees have been encouraged to organize more virtual meetings to limit physical contact

 

Additionally, to minimize the effect an outbreak of COVID-19 virus may have in our working environment, Cambridge has adopted the following approach:

  • A work from home strategy has been activated in order to reduce the risk of contracting and/or transmitting the virus, which also ensures business continuity
  • With a presence across 5 countries, Cambridge has the capacity to ensure business continuity in the event that a particular location is affected by the outbreak
  • An alternative work location is also available for key business functions recovery in the event that the facility is locked down

If you have any further questions or concerns, please reach out directly to your dedicated account representative, 
or connect with us by clicking here.

     Posted: March 17, 2020


In an effort to protect our employees globally and do our very best to help “flatten the curve” in all of the communities in which we operate, Cambridge Global Payments has enacted its business continuity protocols in response to the COVID-19 crisis and have largely moved to a remote work environment for all customer-facing and back office personnel. Throughout this period, we remain fully operational and continue to stand at the ready to process trades and payments on your behalf. However, it does have an impact on communication protocols for the vast majority of our staff and may differ from your current service model.


When trying to reach your Dealer or Account Manager by phone: Direct dial phone numbers for our Dealers and Account Managers will be forwarded to mobile or land-based back-up phone lines. Similarly, if you dial into the main office line at one of our office locations and enter the personal extension of the individual you are trying to reach, your call will still be routed to that individual. However, main lines at our office locations will not be answered. Rather, an automated system will prompt you to search by the name of the individual you are attempting to contact, which will then direct you to the appropriate telephone extension.  


The most reliable communication method is email: All Cambridge staff have direct access to their confidential and secure email from their remote office locations. We encourage you to initiate contact with your dedicated Dealer or Account Manager by email, as they will be actively monitoring all email communications in their local time zones, and will respond directly by return email or phone call, as is customary or as directed.


We are committed to continuing to provision the proactive service, timely response times and attentive expertise required to support your payments and FX trading needs. 

     Updated: March 27, 2020


Cambridge has received notification that the Jordanian government has restarted payment operations. As a result, we have resumed being able to deliver payments to Jordan (JOD). Please be advised, there are still shelters in place for orders within the country, so operations have tightened their support windows which may result in payment/settlement delays into the country.

Updated: March 27, 2020


Cambridge has received notification that the Jordanian government has restarted payment operations. As a result, we have resumed being able to deliver payments to Jordan (JOD). Please note, there are still shelters in place for orders within the country, so operations have tightened their support windows which may result in payment/ settlement delays into the country.

Posted: March 26, 2020


We would like to remind our valued Financial Institution customers, and partners, to be extra diligent during this time of uncertainty. Increasingly, instances of fraud are becoming more common, with some arising from the current situation. Click here for a list of best practices, red flags, and next steps in case of potential fraud.

Posted: March 17, 2020


In an effort to protect our employees globally and do our very best to help “flatten the curve” in all of the communities in which we operate, Cambridge Global Payments has enacted its business continuity protocols in response to the COVID-19 crisis and have largely moved to a remote work environment for all customer-facing and back office personnel. Throughout this period, we remain fully operational and continue to stand at the ready to process trades and payments on your behalf. However, it does have an impact on communication protocols for the vast majority of our staff and may differ from your current service model.


When trying to reach your Dealer or Account Manager by phone: Direct dial phone numbers for our Dealers and Account Managers will be forwarded to mobile or land-based back-up phone lines. Similarly, if you dial into the main office line at one of our office locations and enter the personal extension of the individual you are trying to reach, your call will still be routed to that individual. However, main lines at our office locations will not be answered. Rather, an automated system will prompt you to search by the name of the individual you are attempting to contact, which will then direct you to the appropriate telephone extension.  


The most reliable communication method is email: All Cambridge staff have direct access to their confidential and secure email from their remote office locations. We encourage you to initiate contact with your dedicated Dealer or Account Manager by email, as they will be actively monitoring all email communications in their local time zones, and will respond directly by return email or phone call, as is customary or as directed.


We are committed to continuing to provision the proactive service, timely response times and attentive expertise required to support your payments and FX trading needs. 

Posted: March 13, 2020


Further to the ongoing news around COVID-19, we anticipate you will have inquiries related to Cambridge’s business continuity plan. Cambridge is currently focused on preventative measures in order to help contain the spread of the virus. We are pro-actively monitoring the situation closely in North America and across the globe, and our team is actively preparing for any scenario that may occur in order to minimize any impact to our customers globally.


The following outlines key steps that Cambridge has taken and communicated to staff in all our global offices: 

  • Continuous awareness on personal hygiene and the COVID-19 virus to employees along with the encouragement to stay home if they are sick
  • Alcohol gel dispensers have been placed in strategic locations across Cambridge offices to help limit any possible spread
  • Business travel has been restricted and in the event that employees need to travel, they are required to inform HR of any travel plans and are to work from home for 2 weeks upon their return
  • Employees have been encouraged to organize more virtual meetings to limit physical contact

 

Additionally, to minimize the effect an outbreak of COVID-19 virus may have in our working environment, Cambridge has adopted the following approach:

  • A work from home strategy has been activated in order to reduce the risk of contracting and/or transmitting the virus, which also ensures business continuity
  • With a presence across 5 countries, Cambridge has the capacity to ensure business continuity in the event that a particular location is affected by the outbreak
  • An alternative work location is also available for key business functions recovery in the event that the facility is locked down

If you have any further questions or concerns, please reach out directly to your dedicated account representative, 
or connect with us by clicking here.

     Posted: April 1, 2020


We're committed to providing you with a proactive response to the changing market conditions associated with COVID-19, and as such are pleased to provide you with the next webinar in our series. 

With the coronavirus crushing global oil demand and an ongoing price war flooding markets with excess supply, oil prices have crashed to multi-decade lows - and some landlocked grades have even fallen into negative territory. Join our conversation on the impact on major oil producing and consuming countries, and what this means for currency markets. Click below to register for the webcast. 

Crude Awakening: Weekly Coronavirus Market Briefing

Posted: April 1, 2020


We're committed to providing you with a proactive response to the changing market conditions associated with COVID-19, and as such are pleased to provide you with the next webinar in our series. 

With the coronavirus crushing global oil demand and an ongoing price war flooding markets with excess supply, oil prices have crashed to multi-decade lows - and some landlocked grades have even fallen into negative territory. Join our conversation on the impact on major oil producing and consuming countries, and what this means for currency markets. Click below to register for the webcast. 

     Posted: March 26, 2020


We would like to remind our valued Financial Institution customers, and partners, to be extra diligent during this time of uncertainty. Increasingly, instances of fraud are becoming more common, with some arising from the current situation. Click here for a list of best practices, red flags, and next steps in case of potential fraud.